Refund Policy

 

Store: Veloria Kids · Legal entity: STYLECANVAS LLC
Contact: Support@VeloriaKids.Shop · +1 (406) 287-4044
Last updated:

We want you to love your purchase. If something isn’t right, eligible items can be refunded under the terms below.

When refunds are issued

  • Full refund for eligible returns received in original, unused condition within 30 days of delivery.
  • Partial refund may apply if items show wear, missing packaging/tags, or non-essential parts.
  • Our error (defective, damaged on arrival, wrong item): full refund or free replacement—your choice.

Refund method

  • Refunds are credited to the original payment method.
  • Prefer store credit? Request a Veloria Kids gift card instead of a payment reversal.

Timeline to receive funds

  • We issue the refund after the return is received and inspected (usually 2–3 business days after carrier scan).
  • Your bank/issuer may take an additional 5–10 business days to post the credit.

Eligibility requirements

  • Requested within 30 days of delivery.
  • Item is unused, unwashed, odor/pet-hair free, with original tags/packaging.
  • Proof of purchase (order number or receipt) provided.

Exclusions (non-refundable)

  • Final-sale items and gift cards.
  • Personalized items (unless defective).
  • Heavily used, damaged, or unsanitary returns.
  • Shipping fees are non-refundable unless the return is due to our error.

Return shipping & fees

  • Our error: we provide a prepaid label.
  • Change of mind/size/color: customer pays return shipping; no restocking fee for eligible items.

How to request a refund

  1. Email Support@VeloriaKids.Shop with your order # and reason.
  2. Attach photos for damage/defects (product + packaging).
  3. We’ll reply within 1–2 business days with label/instructions.
  4. Pack securely and ship within 10 days of label issuance.

Late or missing refunds

  • Check your bank/issuer; posting can take several business days.
  • If still missing after 10 business days from our confirmation, contact us and your bank.

Return address

STYLECANVAS LLC (dba Veloria Kids)
127 N Higgins Ave, Ste 307D #1698,
Missoula, MT 59802-4486, USA

Questions?

We’re here to help: Support@VeloriaKids.Shop · +1 (406) 287-4044 (Mon–Fri, 9:00–17:00 local).